Video Engagement – Why It Matters and How To Do It

By 22 September 2017September 2nd, 2020No Comments

‘Engagement’ is one of the words that gets bandied about in marketing and communications circles all the time, but many people aren’t really sure what it means. If someone has watched the first 30 seconds of video content is that enough to say they’ve ‘engaged’ with it? Or is video engagement measured in viewer retention – i.e. did they watch your video all the way through? Or can you only say the viewer has engaged with your video if they do something as a result of watching your video?

The fact is that video engagement can be any one of these things; but broadly speaking it’s about how long a viewer spends watching your video. The length of time a viewer spends is a good indication of the quality of your content and whether you are providing them with what they want.

Low Video Engagement Is Not Necessarily Bad

If you’re worried that on average viewers only watch the first 30 seconds of your video and then navigate away, it might not be a bad thing. 30 seconds may be just enough for them to get a flavour of your video – for example if it’s marketing video for your company – or an answer to a questions if it’s a ‘how to’ or instructional video.

If those viewers then go on to contact your company directly, or buy your product having seen that it will solve their problem, that equates to ‘good’ video engagement however long they spent watching.

Or you may find that when a percentage of viewers drop out it’s because they’re self-qualifying and saying ‘this is not a fit for me’; this is not necessarily a bad thing either as you won’t need to qualify them later in the sales process.

However, if the percentage of drop outs is high, this could be because of poor referrals – i.e. they’re clicking on a link thinking the video is about something it’s not – or because your video is just not engaging enough.

Another issue could be because your video is just too long, viewers are initially engaged but simply don’t have the time or are too distracted by other things to watch in its entirety. 5-10 minutes is the cut off point for any video for marketing or comms purposes, although even this may be too long for some types of video content.

So when measuring video engagement it’s important not just to focus on the time viewers spend watching your video content, but also how other metrics correlate with your video marketing activities. Are you getting more website visitors as a result of sharing video content on YouTube or Vimeo – are you seeing more enquiries or sales? If you have videos embedded in your website where do viewers go when they navigate away – are they visiting other pages of your website or leaving your site completely?

If your video content is not fulfilling its objectives and viewers are turning off, what can you do to improve video engagement? Here are a few ideas, alternatively get in touch and I would be happy to have a look at your video content and provide a few suggestions:

How To Create Engaging Video Content

Promote your videos to the right audience

The first step is to ensure you’re attracting the right target audience to your video content. It may be very satisfying to see a high viewer count, but if those viewers are not your customer base or target audience your video is never going to have the impact you want.

Whatever way you promote your content – internally or externally – make sure it’s getting put in front of the right people.

Manage viewers’ expectations

It’s tempting to oversell your video content to get prospects to click on the link and watch, but if they’re promised one thing and then it turns out to be another you’ll see a high bounce rate. If your video content is aligned with your target audience this won’t be a problem.

Keep It Simple, Stupid (KISS)

Clear, concise videos take viewers through a well-executed narrative that will keep their interest throughout. Remember you’ve only got a short amount of time to get your message across – whether that’s a snapshot of your business, a training guide, or an important message from the Chief Exec – so don’t over complicate things in an attempt to make it more engaging.

Get to the point

A longwinded intro is another common drop out point. Whether it’s a title sequence involving graphics and logos etc., or an explanation of what the video is about, you haven’t got time for this! Jump straight in by showing and proving your point instead of talking around it.

Troubleshoot where viewers drop out

The beauty of video is that it can be edited and refined to improve results. So don’t resign yourself to a failed video, look at where viewers are dropping out and see whether it can be edited to build engagement for longer. Failing that, learn from this for future video productions.

Also look to see whether viewers are dropping out because they got what they came for, before the end. If so, is this a problem? If you’ve given them a solution before you’ve had an opportunity to make your point or tell them what to do next, it may be an idea to split your content into multiple videos so you can include that call to action immediately after they get the answer.

Keep viewers engaged until the end

You may be signally to your viewers that the video is over and you’ve shared all the valuable content you have. Perhaps you’re using words such as ‘and finally’ or ‘in summary’ or ‘to recap’. Instead keep driving viewers through right to the end, especially if you have a call to action that’s an objective for your content. Make sure any music you use doesn’t sound like it’s wrapping up either, it may seem to fit with your content but it’s another indication that the video is over. It’s not over until it’s over!

Video engagement is a bit of a science, balancing the needs of your audience with what have to say and ensuring they stick with it so that you can influence their behaviour in some way. If you would like to discuss this in more detail, please get in touch. Contact me on 01252 717707 or email robert@nrg-digital.co.uk

Rob Edmonds

Author Rob Edmonds

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